Privacy Policy

Last updated: 7 August 2026

1. About this policy

West Vic Energy Pty Ltd (ABN 34 680 041 909) (“we”, “us”, “our”) supplies and installs solar panel systems and battery storage for homes and businesses across Victoria.

This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

Information you give us

When you complete an enquiry or quote form on our website, or contact us by phone or email, we collect:

• your name
• your email address
• your phone number
• your suburb or postcode
• whether your enquiry relates to a home or a business
• anything else you choose to tell us in your message

Information we collect if you proceed

If you go ahead with a quote, installation or service, we may also collect:

• your full property address
• details of your electricity usage, including information from your electricity bills
• your electricity retailer and account details, where required for grid connection
• your National Meter Identifier (NMI)
• details of your roof, switchboard and meter, including photographs taken during a site assessment
• information needed to establish your eligibility for rebates or incentives
• records of our communications with you

Information collected automatically

Our hosting provider keeps standard server logs, which may include your IP address, browser type and the pages you viewed, for security and diagnostic purposes.

We do not collect sensitive information (such as health, racial or ethnic origin, or political views) in the ordinary course of our business, and we ask that you do not send it to us.

3. How we collect it

• directly from you, through our website forms, by phone, by email or in person
• during site assessments and installations
• from someone acting on your behalf, such as a landlord, property manager, builder or family member

Wherever it is reasonable and practicable, we collect personal information directly from you.

4. Why we collect and use it

• to respond to your enquiry and prepare a quote
• to design a system suited to your property and energy use
• to arrange and carry out installation, including scheduling licensed electricians
• to apply for rebates, incentives and certificates on your behalf
• to arrange grid connection with your electricity distributor and retailer
• to meet our obligations as a registered electrical contractor and under warranty
• to provide after-sales service, maintenance and support
• to respond to complaints and resolve disputes
• to meet our legal, regulatory and record-keeping obligations

5. Who we share it with

We do not sell or rent your personal information, and we do not disclose it to third parties for their own marketing purposes.

We may disclose your personal information to:

• Solar Victoria: we apply for Victorian Government solar and battery rebates on behalf of our customers, which requires us to provide your name, contact details, property address and supporting documentation
• the Clean Energy Regulator and registered agents: in connection with Small-scale Technology Certificates (STCs) created and assigned in relation to your system
• your electricity distributor and retailer: to obtain grid connection approval for your system
• licensed electricians and installers engaged to carry out work at your property
• product suppliers and manufacturers, where required to process a warranty claim
• our service providers, including website hosting, email and IT support
• professional advisers, such as accountants, insurers and lawyers
• government agencies, regulators or courts, where required or authorised by law

6. Overseas disclosure

Some of our service providers store data outside Australia. Our email is provided through Microsoft 365, which may store data in Australia and overseas. Our website loads fonts from Google and uses Google reCAPTCHA to protect our forms from automated abuse; these services may transfer limited technical data, including your IP address, to Google servers overseas.

We take reasonable steps to ensure overseas recipients handle your personal information consistently with the Australian Privacy Principles.

7. Cookies and our website

Our website uses only the cookies necessary for it to function. We do not use Google Analytics, advertising pixels, or third-party tracking or profiling cookies. If this changes, we will update this policy.

Our enquiry forms are protected by Google reCAPTCHA, which is subject to Google’s Privacy Policy and Terms of Service. We use Akismet to filter automated spam submissions.

8. How we protect it

Your personal information is held in our email systems, our business records and our website’s database. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls, secured accounts and encrypted connections to our website.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How long we keep it

We keep your personal information only as long as we need it for the purposes described above, or as required by law. Records relating to electrical work, warranties, rebates and certificates are retained for a minimum of seven years. When information is no longer needed and we are not required to keep it, we take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details in section 12.

We will usually respond within 30 days. We may need to verify your identity first. We do not charge for an access request, though we may charge a reasonable fee for providing copies. In limited circumstances we may refuse access or correction. If we do, we will explain why in writing.

11. Complaints

If you believe we have mishandled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Phone hours: Monday to Thursday, 10am to 4pm (AEST/AEDT)
• Post: GPO Box 5288, Sydney NSW 2001

12. Contact us

West Vic Energy Pty Ltd
ABN 34 680 041 909
19 Ferriman Way, Truganina VIC 3029
Email: admin@westvicenergy.com.au
Phone: +61 497 358 063

13. Changes to this policy

We may update this policy from time to time. The current version is always available on our website, and the date at the top shows when it was last changed.